Working with Us - FAQs

Who are we and what do we do?

Do I need a Behaviourist or a trainer?

What is a clinical animal behaviourist?

Clinical Animal Behaviourists work on veterinary referral to help animal care-givers resolve or manage behavioural problems by assessing the animal and diagnosing their problem behaviour to create a bespoke behaviour modification programme.

 

What’s the difference between an animal trainer and an animal behaviourist?

The internet is full of conflicting advice. It’s hard to know what information to believe and who is qualified for you to trust. The terms ‘animal behaviourist’ and ‘animal trainer’ are used unmonitored and we can be left without any clear definition of what the actual difference is between these two titles. BUT there is actually a difference and not understanding that difference can be detrimental to your animal’s learning and their overall wellbeing. A trainer will help you teach your animal new skills and obedience using reward-based positive reinforcement. Usually, a specific new behaviours or responses may be taught such as teaching a puppy or dog to walk nicely on the lead, not to jump, agility, or to chew on a specific toy rather than your furniture legs! A good trainer will help you and your animal with a specific issue or activity to increase your understanding of each other and improve your shared life together. A behaviourist is required when animals display an unwanted behaviour which is usually rooted in an emotional issue such as anxiety, fear or frustration. Panicking when left in a room alone, soiling, reacting to noises or new experiences, obsessive behaviour and so on. Training alone won’t resolve the issue as they need to learn to FEEL differently about it. In order for the behaviourist to understand what motivates the emotional response requires assessment to learn about the animal’s current issues and descriptions of what happens prior to the behaviour and after, but also the animal’s background, clinical history, home layout, routines, diet, genetics. A behaviourist will use this knowledge gained about the animal and use psychology to help support owners achieve the desired outcome over time and they may include training to accomplish this. The titles ‘behaviourist’ and ‘trainer’ are uncontrolled and can be utilised by anyone, regardless of qualifications or experience. To address this in the UK, two key organisations set and maintain the standards of knowledge and skills needed for these roles: the Animal Behaviour and Training Council (ABTC) sets and maintains the standards of knowledge and skills needed to be an animal trainer or behaviourist. They maintain a national register of animal behaviourists and animal trainers. The organisation CCAB Certification Ltd. is an independent accreditation scheme for Clinical Animal Behaviourists (CAB). Accredited behaviourists hold an approved qualification at degree level or higher and have undergone supervised training to develop their own case studies. A Clinical Animal Behaviourist will only work on veterinary referral and will work with you the care-giver and the referring vet to modify the animal’s behaviour. It’s key that you check that your selected behaviourist or trainer is a registered member to ensure they have the knowledge, qualifications, skills and experience to enable them to help your animal. If your selected behaviourist or trainer is not certified, please exercise caution, as it can be detrimental to your animal 's learning, outcomes, and overall wellbeing. The good news is that at DVBP we can help you with training and behaviour!


What is a veterinary behaviourist?

A veterinary behaviourist is a clinical animal behaviourist that also has a veterinary degree. They are able to prescribe medications as they are a qualified veterinary surgeon. Our experienced clinical animal behaviourists work with our in-house veterinary behaviourists on each of their cases. We also have an in-house internal medicine specialist with which we may discuss complex cases, if deemed necessary.

 

Why is veterinary referral needed?

We are a referral-only practice working in collaboration with the referring vet as they oversee the continued medical care of the animal, keeping all the animal’s information under the same clinical notes, we work as a team of 3 – the behaviourist (DVBP), the referring vet and the client. A veterinary referral is essential to ensure we work as a team to provide practical solutions for the behavioural issues presented. Moreover as the animal will not be examined physically by any of our veterinary behaviourists or clinical animal behaviourists, it allows us to consider the medical history of the animal, where pain or other disease processes may influence behaviour.

Ill health is often a factor in behaviour issues even if your animal appears to be well. Some medical conditions may exacerbate or actually be the cause of a behaviour problem. A medical condition can also impact and determine the treatment provided. Ruling out possible causes of a behaviour is crucial in helping us identify how to proceed.

Pain and discomfort such as musculoskeletal pain: hip dysplasia, osteoarthritis, etc can be seen in any age and is a common factor in behavioural issues. Pain and fear of pain can reduce an animal’s tolerances and they can learn to associate pain with a specific action, experience or noise.

We understand a veterinary referral may incur additional costs and delay starting treatment, but it is a crucial and necessary step required to ensure that your animal gets the right help.

If your animal is unable to be examined by a vet or if vet visits are part of the behaviour problem, then contact us to organise an advisory consultation to help you find a solution.

How do our treatment plans work?

At Donovan Veterinary Behaviour Practice we work as a multi-disciplinary team on each case, holistically helping you and your animal. You work directly with your selected lead behaviourist, Kate Ellam or Loni Loftus, leading and guiding you through the treatment plan and they will work directly with Hannah Donovan (practice owner and a veterinary behaviourist) and Eilidh Mackay (veterinary behaviourist) to thoroughly review and discuss your animal’s case, incorporating their valuable veterinary expertise and knowledge to collectively create your animal’s bespoke behaviour modification plan. It really is a team effort! The team will also prepare a veterinary report for your animal’s prescribing veterinary practice to ensure we are all working as a team and to provide advice with any medical and psychopharmacotherapy drugs that can help with the behaviour change. For dogs, the team also includes Giulia Danielis, our canine trainer who will work with you going through everything practically to help you put into place the suggestions recommended by your lead behaviourist. As you progress with your animal’s plan over 3-6 months with the help and follow-up options with your lead behaviourist, the veterinary behaviourists are available to provide support in regards to medical advice and medication queries throughout.

With all that we offer, we really aren’t your average behaviour practice!

All our behavioural consultations and training sessions are online via a live video link. Please watch these videos where Hannah explains how the consultations work and why online is so successful:

Debunking myths

Remote consultations

"Having you to talk to, we’ve found it really helpful. You’re the only people we’ve spoken to from a behaviourist background that have made us feel justified regarding the extent of Murphy’s behaviour. You were the first people to really understand Murph and you’ve never even met him, you have really helped us.""

Murphy's Owner, Nottinghamshire

Please note that consultations and sessions may be recorded. Although the recordings remain the sole property of Donovan Veterinary Behaviour Practice, they are useful for you to refer to what was discussed and suggested. It’s also great if a household member is unable to be present so your animal gets clear and consistent messages from the whole household.

Why can't I space my consultations further apart?

We recommend spacing your consultations 4-6 weeks apart. This may vary depending on your animal's situation - your behaviourist will advise if longer is required. The spacing is the optimum we recommend from years of experience, allowing you sufficient time to implement and see the effect of the guidance provided. Communicating regularly as a team maintains momentum and increases the likelihood of success. By spacing the consultations and session as advised, along with ensuring your behaviourist receives weekly updates means they can adjust the plan as needed and ensure that they are providing you with quality one-to-one support.

Life doesn't always go to plan so although we recommend this optimum spacing, it can be adjusted to suit your household - we want you to succeed!

Accessibility

If you have specific requirements and would like to discuss your needs regarding accessibility in advance or after purchase of a treatment plan, please do get in touch as we may be able to adapt our methods to suit your needs.

Our admin team will let you know if there is information required by a behaviourist or trainer in advance of your consultation. Please ensure you send this at least 72 hours before your appointment.

Preparing for your consultation

Information for new and existing clients
A page designed for clients that have booked with us, providing advice on the next steps before and after your consultation - New Starts.
Gait Analysis

Research has proven that pain can be linked to an animal's behavioural issues. However, unless you're a professional (and even then), it can be difficult to identify whether our animals are experiencing pain.

Our trained clinical animal behavourists are able to identify more subtle signs of pain in your animal. Pain could be associated with movement and in such cases, video footage of your animal’s relaxed movement can be extremely helpful for detecting and monitoring changes throughout treatment. These videos can be shared with us and your referring vet to help us help your animal.

The following video by the University of Lincoln provides practical tips on how to record your animal's gait.

Sending videos

Please send videos of your animal to us prior to a consultation and also when you want clarification whether you and your animal are doing a technique correctly. A video of your animal can tell our clinical animal behaviourists and canine trainer so much!

Find out where and how to send files, plus what to actually capture!  Click here to find out more... 

Timeline
A timeline details an animal's past in chronological order up to the present day. The information within it helps us get a clearer picture of an animal and in cases that are complex it can be really effective in helping the team diagnose and propose the right advice for your animal and your household. 

Preparing the timeline in advance of your consultation helps you recall and clarify your thoughts, provides more time for the behaviourist to learn and understand your animal's past which frees up time within the consultation for you and the behaviourist to discuss your animal making the consultation even more productive. Click here to find out for more tips and our Timeline template for you to download.

Medication

When discussing any medication with us, please share the following with us:

  • a photo of the label on the packaging
  • the date you started giving it to the patient (this is often different date to the date that it was dispensed)
  • when, how much and how often the patient is given it (e.g. am, pm, method in which it is given and does the patient actually get the medication?)
  • what dose has been given (especially medications where they are used "as needed" such as event medications where the dose can vary depending daily situations and events)
  • ⁠how does the patient respond to the medication/how do they seem? Is it having a noticeable change or are there any side effects (physical or behavioural) being experienced?
  • What is the patient's current weight?

We can then use this information and check this with the information on the clinical notes and advise as necessary.

Weekly updates and diaries
A diary can help with collating information on your animal, tracking observations over time a great way to share your progress with your behaviourist as part of your weekly updates. Guidance and diary templates for you to download and customise are available.

Contacting DVBP

Contacting the Team

The DVBP staff are truly a wonderful and helpful team. It can be tempting to WhatsApp them with all your questions as they arise. To protect our staff and their time so they can offer you the best support, we ask that instead, you reserve WhatsApp for sending videos (click here for guidance on sending videos ). If you have queries or observations then please collate them and send them as an email update once a week. The working days vary for the team members so by emailing, the admin team are able to prioritise your email and ensure the right team member receives it. We endeavour to respond to emails within 5 working days.

If you have an emergency with your animal, please contact the veterinary practice that your animal is registered with or their out of hours practice provider.

Our next consultation is weeks away but we've had an incident...

We advise on what we are aware of, including veterinary clinical notes, your behaviour history and the videos you send us. It is your duty as a responsible owner to ensure that we are kept informed of any incidents or significant developments prior to or between consultations. This is especially important when there is a risk of danger to your dog, people or other animals. Please email us info@donovanvetbehaviour.com or call us on 01462 354 705.

If you have an emergency with your animal, please contact the veterinary practice that your animal is registered with or their out of hours practice provider.

I'm waiting for a response to my enquiry

Please do check your spam/junk folder in case our response is filtered there in error and make sure you add info@donovanvetbehaviour.com to your safe senders list. You can also call us on 01462 354 705.

 

In an emergency...

If you have an emergency with your animal, please contact the veterinary practice that your animal is registered with or their out of hours practice provider.

Are all your consultations online?

"Having you to talk to, we’ve found it really helpful. You’re the only people we’ve spoken to from a behaviourist background that have made us feel justified regarding the extent of Murphy’s behaviour. You were the first people to really understand Murph and you’ve never even met him, you have really helped us.""

Murphy's Owner, Nottinghamshire

All our behavioural consultations and training sessions are online via a live video link. Please watch these videos where Hannah explains how the consultations work and why working one-to-one online is so successful.

Please note that consultations and sessions may be recorded. Although the recordings remain the sole property of Donovan Veterinary Behaviour Practice, they are useful for you to refer to what was discussed and suggested. It’s also great if a household member is unable to be present so your animal gets clear and consistent messages from the whole household.

Will my insurance cover this?

Many insurance companies do provide cover for behavioural problems as part of their policies. If your pet is insured, check with your insurance company as your policy may cover behaviour referrals. Each insurance company provides a different level of cover, therefore it is advisable that if you are unsure, you either call your insurance company or check your policy documents which should contain all the necessary information regarding your excess level and cover available. Although we cannot claim directly from the insurance company, we can complete the necessary paperwork to enable you to claim the money back on your insurance. If further veterinary work-up or tests are required, these will be continued and charged as normal with your own referring veterinary practice.

General Information

Children and Dogs
We have listed useful books and information that are available to help you introduce children and dogs to each other and how to manage them safely together. Find out more
Pheromonatherapy

This is the application of a synthetic version of a species-specific pheromone to mimic that which dams emit from their mammary sulcus when puppies/kittens are young, to encourage feelings of security.

The pheromones are available as a plug-in, collar, to be worn 24.7 next to their normal collar and as a spray which can be sprayed on bedding and blankets. We recommend the plug-in in multiple rooms or at least each room that you set up a safe-haven to help your animal feel secure. Recommended pheromonatherapy options are listed under Links.

Terms and Conditions

Our Terms and Conditions are for the interest of safety, responsibility and welfare for our clients and are available here - Terms and Conditions.

Success and Guarantees

The success of a behaviour modification programme is down to the hard-work of you, the owners. To successfully treat a behavioural issue it may take a significant amount of time, hard work and commitment from every member in the family, as well as those of us working to help improve the animal’s quality of life. There is usually no quick-fix for a long-term behavioural change, therefore owners must be aware of the effort required before undergoing referral. If adjunct therapy is recommended, for example, psychopharmacotherapy, then this is in addition to the behaviour modification programme, there is not usually one quick cure that will work in behavioural science and medicine. Refer to our Terms and Conditions.

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