Sending videos and images

We request that you send a video of your animal or any interactions to us prior to a consultation. A video of your animal can tell our clinical animal behaviourists and trainers so much!

What to capture
We want to see up to 5 recordings of your animal relaxing at home or outside, sleeping, playing, on a walk or interacting with household members or other animals. We do not need to see the unwanted behaviour on the video. Do not feel you have to create a bad situation to obtain the videos! If you have them already, then that will be useful, if not but the behaviour occurs, then please capture it only if it is safe to do so. Videos of day-to-day behaviour are really useful in any case.

We also ask that you provide a basic floorplan sketch and a video tour/walkthrough of your house. Make sure you highlight your animal's resource areas.

Don’t worry - we’re not interested in whether your house is tidy or if you’re a competent camera person, this information helps the team understand your household and identify whether there are possible improvements that could be made.

Sending the files
Please make sure you send the files a minimum of 48 hours before your consultation so the team get a chance to review them:

  • initially a maximum of 5 videos of your animal
  • a floorplan and a video tour of your home
  • rename each file with your surname and pet name so we can identify your animal
  • gif, jpg, png and mp4 formats accepted
  • maximum 2MB per image

Send the files via:

Don't worry - the videos don't need to be perfect. 

Please be aware
With your permission, we would love to have the right to use suitable photos and videos of your animal that you send to us in our printed and online publicity and possibly to be used as examples in case studies for educational purposes. If you do not grant us this permission, please make that clear when sending the images or write and tell us at

Recording Gait Analysis

Research has proven that pain can be linked to an animal's behavioural issues. However, unless you're a professional (and even then), it can be difficult to identify whether our animals are experiencing pain.

Our trained clinical animal behavourists are able to identify more subtle signs of pain in your animal. Pain could be associated with movement and in these cases, video footage of your animal’s relaxed movement can be extremely helpful for detecting and monitoring changes throughout treatment. These videos can be shared with us and your referring vet to help us help your animal.

This video by the University of Lincoln provides practical tips on how to record your animal's gait.

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