For Owners

"I didn’t think a zoom call would work but it did, that would of been my only thing to change at the start of our sessions but it turns out I was wrong and the zoom worked"

"We owe so much to DVBP for their empathy, help, patience and understanding and would definitely recommend to anyone who needs help with their pet."    Lisa, Bedfordshire

Steps to book a

Behaviour Consultation

  1. Get in touch via email, phone or click here to contact us if you have any questions. Please allow up to 7 days for a response and add to your safe senders list or check your spam/junk folder in case our response is filtered there in error.
  2. Contact your veterinary surgeon for a referral, your vet may request to see your animal if they have not been seen for a while.
  3. If your animal is insured, contact your insurance company to check the referral is covered.
  4. Ensure the medical history and vet-signed referral forms are sent to us by your vet.
  5. Complete the relevant questionnaire below.
  6. Arrange payment. For payment details, contact us at

We will then contact you to arrange a date for the consultation. The behavioural consultation will be a virtual consultation done via a live video link. If you're hesitant about virtual consultations, please watch our video where Hannah explains these in more detail.

Feline Behaviour Questionnaire

or download it here

Canine Behaviour Questionnaire

or download it here

Equine Behaviour Questionnaire

or download it here


A behaviour modification plan, or treatment plan, comprises an initial virtual consultation with one of our experienced clinical animal behaviourists from which a bespoke behaviour modification plan is individually created for your animal and their issue. The plan provides advice and training on how to work with your animal and their problem behaviour and typically takes place over a 3-month period.

For each animal's case, behavioural veterinary support for the clinical animal behaviourist is provided by one of our DVBP veterinary behaviourists. In some cases, a vet report will also be provided.

Over the following weeks the behaviour modification plan (BMP) can be put into place and 3 follow-up virtual consultations are available to review progress, discuss any obstacles and tweak or develop techniques. We’ll be with you throughout the entire plan, you can send updates and questions as you go.


The success of a behaviour modification programme is down to the hard-work of the owners. To successfully treat a behavioural issue it may take a significant amount of time, hard work and commitment from every member in the family, as well as those of us working to help improve the animal’s quality of life. There is usually no quick-fix for a long-term behavioural change, therefore owners must be aware of the effort required before undergoing referral. If adjunct therapy is recommended, for example, psychopharmacy, then this is in addition to the behaviour modification programme, there is not usually one quick cure that will work in behavioural science and medicine.


If your pet is insured, check with your company as they may cover behaviour referrals.

Many insurance companies do provide cover for behavioural problems as part of their policies.

If you are unsure if your policy does cover it is worthwhile calling your insurance company to check. If you are considering being referred to Donovan Veterinary Behaviour Practice it is important to tell your insurance company that you are having an appointment with a veterinary surgeon, who is a provisional member of the APBC, working in behavioural medicine as this may affect the level of cover that is available for your pet.

Each insurance company provides a different level of cover, therefore it is advisable that you check your policy documents which should contain all the necessary information regarding your excess level and cover available.

Although we cannot claim directly from the insurance company, we can complete the necessary paperwork to enable you to claim the money back on your insurance. If further veterinary work-up or tests are required, these will be continued and charged as normal with your own referring veterinary practice.


In case of an emergency, please contact the veterinary practice that your animal is registered with or their out of office practice provider.

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