If you have specific requirements and would like to discuss your needs regarding accessibility in advance or after purchase of a treatment plan, please do get in touch as we may be able to adapt our methods to suit your needs.

We often ask for you to send videos of your animal or any interactions to us prior to a consultation. Find out where and how to send files, plus what to actually capture!  Click here to find out more... 

We are a referral-only practice working in collaboration with the referring vet as they oversee the continued medical care of the animal, keeping all the animal’s information under the same clinical notes, we work as a team of 3 – the behaviourist (DVBP), the referring vet and the client. A veterinary referral is essential to ensure we work as a team to provide practical solutions for the behavioural issues presented. Moreover as the animal will not be examined physically by any of our veterinary behaviourists or clinical animal behaviourists, it allows us to consider the medical history of the animal, where pain or other disease processes may influence behaviour.

We advise on what we are aware of, including veterinary clinical notes, your behaviour history and the videos you send us. It is your duty as a responsible owner to ensure that we are kept informed of any incidents or significant developments prior to or between consultations. This is especially important when there is a risk of danger to your dog, people or other animals.

If you have an emergency with your animal, please contact the veterinary practice that your animal is registered with or their out of hours practice provider.

Please do check your spam/junk folder in case our response is filtered there in error and make sure you add info@donovanvetbehaviour.com to your safe senders list. We endeavour to respond to emails within 5 working days.

Our phone line is not manned. We ask that you leave a message including your email address and we will contact you as soon as we can.

This is the application of a synthetic version of a species-specific pheromone to mimic that which dams emit from their mammary sulcus when puppies/kittens are young, to encourage feelings of security.

The pheromones are available as a plug-in, collar, to be worn 24.7 next to their normal collar and as a spray which can be sprayed on bedding and blankets. We recommend the plug-in in multiple rooms or at least each room that you set up a safe-haven to help your animal feel secure. Recommended pheromonatherapy options are listed under Links.

The success of a behaviour modification programme is down to the hard-work of you, the owners. To successfully treat a behavioural issue it may take a significant amount of time, hard work and commitment from every member in the family, as well as those of us working to help improve the animal’s quality of life. There is usually no quick-fix for a long-term behavioural change, therefore owners must be aware of the effort required before undergoing referral. If adjunct therapy is recommended, for example, psychopharmacotherapy, then this is in addition to the behaviour modification programme, there is not usually one quick cure that will work in behavioural science and medicine. Refer to our Terms and Conditions.